FAQ
Short answers on privacy-first monitoring, Free vs Pro limits, Windows install warnings, and how long timesheet and screenshot history are kept.
How to use this FAQ
Expand any question below. For plan limits and upgrades, see Pricing. For install and sync problems, see Common errors and fixes.
Questions and answers
Does Employee Activity Tracker keylog or capture typed content?
No. We record aggregate activity levels (keyboard and pointer intensity as percentages), app usage, and URL duration—not keystrokes or typed content. That keeps employee monitoring focused on work signals, not surveillance of passwords or messages.
Are screenshots required for time tracking?
No. Screenshot tracking is optional and controlled by workspace settings (with per-employee overrides). Admins can blur captures and notify people when screenshots are on, so remote teams keep privacy-first monitoring.
How many people can use the Free plan?
Free workspaces include up to three users total, two projects, 45 days of history, and screenshots. That is enough for a small team timesheet pilot before Pro.
What do I get on Pro for workforce productivity reporting?
Pro adds two-year history, salary calculations, the read-only API, exports, and full team reports. Monthly pricing starts at $5 per user; annual is $4 per user. Confirm current rates on the Pricing page.
Why does Windows show a Don’t Run or unrecognized app warning?
Windows SmartScreen often warns on apps that are newly published or still building publisher reputation. If you downloaded from our official Downloads page, open More info and choose Run anyway. Do not bypass warnings for installers from unknown sites. See Common errors and fixes if install still fails.
How long is timesheet and activity data history retained?
Free keeps 45 days of history. Pro keeps two years (730 days). Older Free data falls outside the retention window; upgrade to Pro if you need longer analytics.
Can employees see that monitoring or screenshots are enabled?
Yes. There is no hidden monitoring mode. Workspace policy and notifications are designed so people know when optional screenshots and activity capture are part of attendance tracking.
Does the Free plan include reports and CSV exports?
Full reports, CSV/Excel exports, and the API are Pro features. Free still supports project time tracking, timelines, and screenshots within Free limits. See Pricing for the full comparison.
How do billing upgrades and invoices work?
Admins manage plan changes from account billing settings. Upgrading unlocks Pro features for the workspace seats you pay for; invoices and receipts are available from the same billing area. Details are in the Billing and subscriptions guide.
Where do I start if I am new?
Follow the Quick Start Guide: download, install, create a project, and start the timer. Then invite teammates from the Admin guide on adding employees.
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