Billing and Subscriptions FAQ
How Free and Pro differ for employee monitoring, what happens when you change plans, and where admins find invoices.
Free vs Pro at a glance
Free: three users, two projects, 45-day history, screenshots. Pro: unlimited seats and projects, two-year history, salary calculations, API, exports, and reports. Published list prices are $5 per user monthly or $4 per user annually—always confirm on Pricing.
- Pro is built for teams that need longer history and client billing exports.
- Screenshot tracking exists on both plans; reports and API do not.
Upgrading and downgrading
Upgrade from account billing when you need more seats or Pro analytics. Downgrading back to Free re-applies Free limits: you may need to reduce seats or projects and accept the shorter history window. Plan changes apply to the whole workspace.
Invoices and receipts
Admins retrieve invoices and receipts from the workspace billing section after Pro checkout. Contact support if a receipt is missing and include the workspace name and charge date.
Questions and answers
Is Pro priced per tracked user?
Yes. Pro is billed per user seat. See the Pricing page for current monthly and annual amounts.
Do screenshots require Pro?
No. Screenshots are available on Free and Pro. Reports, exports, and the API require Pro.
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